Question 1

What's the minimum order?

Accepted Answer

Personalized gift boxes can be ordered as a single unit. Custom-printed wholesale runs start at 250 units for most styles, with lower minimums on select sleeves — just tell us what you need.

Question 2

Is there a maximum order size?

Accepted Answer

No. We regularly produce runs into the tens of thousands for wineries, distilleries, and retail brands.

Question 3

Can I order a sample before a bulk run?

Accepted Answer

Yes. Pre-production samples and physical proofs are available for bulk orders so you can approve the real thing before we produce the full quantity.

Question 4

Can I mix products or styles in one order?

Accepted Answer

Yes. Combine styles — rigid boxes, sleeves, mailers — to reach volume pricing across your program.

Question 5

Can I reorder later and match my last batch?

Accepted Answer

Yes. We keep your artwork, dieline, and specs on file so repeat orders match exactly.

Question 6

Do you charge for mockups?

Accepted Answer

No. We send a free dieline and digital proof with unlimited revisions until you approve. You only pay once the design is signed off.

Question 7

What artwork files do you need?

Accepted Answer

Vector files (AI, EPS, SVG, PDF) are ideal. No print-ready art? Send a logo photo or PDF and our designers rebuild it print-ready for free.

Question 8

I don't have a logo — can you help?

Accepted Answer

Yes. Our designers can build print-ready artwork from a reference or a rough idea.

Question 9

Can you match my brand (Pantone) colors?

Accepted Answer

Yes. We colour-match to your brand guidelines so every box in the run is consistent.

Question 10

Can you personalize each box individually?

Accepted Answer

Yes — send a spreadsheet of names or messages and we can individually personalize boxes, common for weddings and events.

Question 11

How many revisions do I get?

Accepted Answer

Unlimited, until you approve. Revisions are always free.

Question 12

How long does production take?

Accepted Answer

Personalized gift boxes ship in 3–5 business days. Custom bulk runs ship in about two weeks from approved proof.

Question 13

Do you offer rush production?

Accepted Answer

Yes — rush is available for firm deadlines. Send us your date and we'll confirm.

Question 14

Can you match my exact bottle?

Accepted Answer

Yes. Send your bottle dimensions or the bottle itself and we build a custom dieline and insert so it fits snugly with no rattle or breakage.

Question 15

Where do you ship?

Accepted Answer

Nationwide, with quoted shipping based on quantity and destination. International shipping is available on request.

Question 16

Can you ship to multiple addresses?

Accepted Answer

Yes. Provide a distribution list with your order and we'll split the shipment.

Question 17

What if my order arrives damaged or wrong?

Accepted Answer

We make it right. If a box arrives defective or doesn't match your approved proof, we remake the affected items — see our Return Policy.

Question 18

How much do custom bottle boxes cost?

Accepted Answer

Bulk pricing is by quote. Typical per-box ranges run roughly – depending on style, stock, size, and finishes.

Question 19

Why don't you list exact prices?

Accepted Answer

Price depends on quantity, box style, and decoration. A quick quote gives you the accurate number — usually within one business day.

Question 20

What payment methods do you accept?

Accepted Answer

All major cards, ACH, and purchase orders for established businesses and agencies.

Question 21

Do you offer a lowest-price guarantee?

Accepted Answer

Yes. If you have a comparable quote, tell us — we'll do our best to beat it.

Question 22

What finishes are available?

Accepted Answer

Full-color offset and digital print, gold/silver/copper foil, blind and registered emboss, spot gloss, soft-touch and matte lamination.

Question 23

Are the boxes eco-friendly?

Accepted Answer

All standard stock is FSC-certified and recyclable, and we print with soy-based inks. A fully compostable range is available on request.

Question 24

What are the boxes made of?

Accepted Answer

Depending on style: wrapped rigid greyboard, premium folding carton, or kraft corrugate, with custom foam, pulp, or die-cut inserts.

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